Faq topics
Ordering
1. What are the standard minimum order quantities?

Minimum order quantities vary by product. Please refer to the individual product detail pages. In some cases, we can produce less than the minimum quantity shown, typically at additional expense; contact Customer Service.

2. What is a set up charge?

A setup charge is assessed to make the plate from the artwork and set up the machine for imprinting. It is different from an art preparation charge.

3. Is a set-up charge required for a repeat order?

In many cases, no, you will not be charged a setup charge for an exact repeat order. In some cases, there will be a small fee for the setup on a repeat order.

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Artwork
1. What artwork formats do you accept?

For most products we will need vector art with fonts converted to outlines. We prefer a high res PDF or EPS file. For most full-color imprints, we will need hi-resolution artwork at 600 dpi or higher at the actual size of the imprint. However, in either case, we can work with whatever electronic format you provide. If your artwork requires cleanup or additional preparation, our graphic design team can assist you with that for an additional charge.

2. What are my imprint color options?

Each product has a unique set of standard imprint colors. We may also be able to match a PMS (Pantone® Matching System) color. If the product detail page asks you for a PMS color, any extra change will be denoted on the page. If you don’t see an option for PMS color match on a given product, contact Customer Service to determine availability on your selected product and any associated charges.

3. Will my artwork be kept on file for future orders?

Yes. Once your artwork is finalized and print ready it may be stored in your Logical Promotions account logo library for ease in ordering in the future. 

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Decorating
1. What is Silkscreening?

Screen printing is a printing technique whereby a mesh is used to transfer ink onto a substrate, except in areas made impermeable to the ink by a blocking stencil. A blade or squeegee is moved across the screen to fill the open mesh apertures with ink, and a reverse stroke then causes the screen to touch the substrate momentarily along a line of contact. This causes the ink to wet the substrate and be pulled out of the mesh apertures as the screen springs back after the blade has passed.

2. Can I imprint or embroider in more than one color?

Yes. You can typically imprint 1-4 (or more) colors per location but a 1-2 color screen print is most typical. You can typically embroider up to 9 colors per location. Full Color process imprinting is available on some products for photos and full color artwork. The product detail page shows the most popular imprinting options; contact Customer Service if you require more options than shown on the product detail page.

3. What is a Run Charge?

A run charge is the cost to run each piece under the sewing machine or silk-screening machine.

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Proof Approval Process
1. How can I see what my imprint will look like prior to ordering?

You will receive a proof via email prior to the order being produced. We will require your approval via email or fax before putting your order into production.

2. What are standard production times?

Production varies per product ordered and are listed on the product detail page. Some products can be produced in 24 hours; 5 days is more typical. Few take more than 10 days to produce. Production times begin after LogicalPromotions receives approval of your proof, not including the day approval is received. If proof approval is received after 3 PM ET, it will be considered as if received the following business day. Production days do not include shipping time.

Shipping
1. What are my shipping options? Can I ship on my own shipping account?

We offer Ground, Next Day Air Saver and 2nd Day Air. We ship via UPS, FedEx, or LTL depending on a number of factors. 

We prefer to ship on our account. In the rare instance your order is damaged or lost in transit, we are able to better manage the claims process if it is shipped on our account.

2. How much does Shipping & Handling cost?

During checkout, the site will provide the Shipping and Handling charges. Note that for bulky or oversize items (such as sport water bottles), we may ship your product via LTL due to oversize shipping cartons. For custom orders, we will provide a shipping estimate with our quotation.

3. Can I ship to multiple addresses?

Yes. Drop shipments can be made to multiple locations for a small fee. Contact Customer Service to arrange a multiple address shipment.

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Company Store
1. How much does a company store cost?

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2. Why type of items can we manage though our company store?

Virtually any physical or digital branded product: promotional items, logoed apparel, printed materials, sales campaigns, starter kits, stationery, collateral, signage, trade-show materials, PDF documents, and more!

3. Can we control who has access to our Company Store?

Absolutely 100%. You can control access to the entire site or access to certain categories by user group. You can set up a category that allows anonymous users to enter your site, or setup products and categories that are only available for certain users or user groups.

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